IT Support Best Practices for Small Businesses
My IT Manager is designed for organizations that have limited IT support resources. This program is a structured, best practices approach to providing proactive and predictable IT support. TIG designs a flexible program to meet your unique requirements that builds upon our company's internal experience and industry standards in service desk, server support, desktop support, and rapid problem resolution. Through customization of each critical component, TIG can be your complete IT department or a supplement to your existing IT staff. This customizable program provides a way to enhance your IT support infrastructure for a predictable monthly charge.

Our program begins with an assessment of the current state of your IT infrastructure and recommendations to bring your environment to a steady and stable state. On an ongoing basis, we use real-time monitoring and regularly schedule proactive visits to keep your network stable. This methodology also allows us to identify issues with your computing environment before they affect your company's productivity. These core components combined with Quarterly Technology Reviews and a wide range of optional services allow you to focus on your business, not your computer problems.

My IT Manager Benefits
More and more of our clients are seeing the measurable benefits of outsourcing with My IT Manager solution.

• Not only is this approach less costly than hiring full-time IT staff, but clients also receive the benefit of TIG's deep expertise in the areas of Security, Server Administration, Backup/ Recovery, Service Desk calls, etc.
• This solution helps to maximize your productivity and minimize support costs while providing a predictable monthly IT support expense.
• Leveraging My IT Manager eliminates the single point of failure many organizations often experience when they rely on a single individual or small provider that can leave you 'high and dry' when they go out of business. TIG's 25 years in business and financial stability insures we will be here to support you for as long as you need the support.